All Quick Ship Shop Now orders are generally picked, packed and shipped within 2-4 business days from the date of purchase from our Toronto-based warehouse and arrive to your residence between 5-10 business days. We will notify you via email that your product has been shipped and with an estimated time of arrival (ETA).
Products in our Quick Ship Shop Now Program are delivered via FedEx, Purolator or Canada Post using standard ground economy shipping.
Products will be left at the front door or first point of entry & require an adult (18+) signature to authorize that goods have been received.
Our standard ground delivery does not include installation or setup; it is the customer’s responsibility to assemble the furniture.
For larger orders/ white-glove delivery service; Contact Us and we would be delighted to help!
Deliveries are not made on Saturdays or Sundays. We cannot ship to P.O. Boxes. Shipping is currently limited to Canadian residences only.
All freight claims for defective merchandise must be made direct to the carrier. It is the customer’s responsibility to thoroughly inspect all shipments upon arrival. Any claim for loss or damages must be noted directly on the carrier's Bill of Lading. Failure to do so will exempt Urban Manor Inc. from assuming any responsibility.
Furthermore, you must notify Urban Manor Inc. within 48 hours of receiving the goods via email (firstname.lastname@example.org) with supporting photographs to submit a claim request.
All products are covered under standard warranty for 90 days from the original date of purchase.
This warranty is limited to genuine manufacturer defects only. It will not be honored in the case of general wear and tear, unauthorized repair, or any negligence towards the care of the product (cuts, burns, spills etc).
COMMERCIAL/HOSPITALITY USE WARRANTY
Certain items are identified as being suitable for light commercial/hospitality purposes (i.e., offices, reception areas, model homes). Although standard warranties are voided for any product used under non-residential conditions.
STOCK LEVELS AND BACKORDERS
Urban Manor takes great effort to ensure that product inventory meets customer demand levels. However, due to numerous uncontrollable factors, when stock-out situations do occur, Urban Manor Inc. has ensured that a wide variety of acceptable substitute products are readily available. Backorders are always kept in the system unless otherwise instructed. Backorders are normally shipped out with a prior email notification or with instruction of the customer when stock is inventoried.