Urban Manor Inc. values and respects the privacy of its customers, employees and suppliers.

This Privacy Statement informs you of Urban Manor’s privacy practices and of the choices you can make about the way your information is collected and how that information is used and disclosed.

Contents of the Urban Manor’s Privacy Statement

  • Extent of this Privacy Statement and Urban Manor’s Accountability
  • Collection, Use and Disclosure of Personal Information
  • Children’s Privacy
  • Retention and Security
  • Online Privacy at
  • Links to Non-Urban Manor’s websites
  • Your Choices
  • Changes to this Statement
  • Contacting Us

Extent of this Privacy Statement and Urban Manor’s Accountability

Urban Manor’s Privacy Statement governs the collection, use and disclosure of personal information. Urban Manor’s Privacy Statement does not apply to information that is not included in the definition of “personal information” in applicable privacy statutes.

This Privacy Statement applies to all personal information collected by Urban Manor’s operations from its physical locations in Canada, its Canadian website and domains, and the websites, domains and physical locations of any wholly owned Canadian subsidiaries, unless a statement posted on any Urban Manor’s website or at any Urban Manor’s physical location states that a different privacy statement applies to a particular Urban Manor’s subsidiary, promotion, program or service.

B. Urban Manor’s Accountability

All employees and those working on behalf of Urban Manor are responsible for following this Privacy Statement. Urban Manor will not sell your information to others or require you to register as a user on

Collection, Use and Disclosure of Personal Information


Personal information is information that may identify you, such as your name, your home address, telephone number, date of birth, your personal e-mail address, credit and debit card information, and purchasing preferences, among other things. Urban Manor may collect personal information that you provide when you:

  • Purchase, rent, order, return or exchange any of our products and services online or in one of our stores;
  • Request a copy of an invoice or electronic invoice;
  • Request a quote, product information or special order any of our products and services;
  • Request delivery, warranty or repair services;
  • Contact Urban Manor’s Customer Service or the Store Manager in one or our stores;
  • Visit our website at
  • Apply for employment;
  • Provide us with comments or suggestions; or
  • Are injured, suffer or cause property damage on Urban Manor’s premises.

Urban Manor may also collect information from public sources and from third-parties where permitted by law.

Below you will find specific information about Urban Manor’s collection practices in stores, over the telephone, online, and in connection with a Urban Manor’s accounts receivable.

(1) Collection of Information in Stores or over the Telephone

At the point-of-sale, you may be asked for your telephone number or postal code, if permitted by law. You may decline to provide this information. Urban Manor collects your telephone number for the following purposes: to aid in returning a product without a receipt; to provide products, services and product information tailored to meet your needs; and to send special offers and manufacturer’s rebates. Urban Manor’s collects your postal code to understand what neighborhoods Urban Manor’s stores are serving and the purchasing interests of those neighborhoods. This allows Urban Manor to provide customers with a more personalized experience when visiting Urban Manor’s stores.

If you use a debit or credit card for any of your purchases, Urban Manor collects your payment card-related information necessary to complete each transaction. In addition, Urban Manor collects and retains information to comply with laws requiring Urban Manor to retain financial records of its activities. The provider of your debit or credit card may also require that Urban Manor retains this information in the event that you dispute an item or report your debit or credit card lost or stolen. Urban Manor also collects this information so that it can process a request to return an item or to provide a refund or exchange.

If you provide your personal information at a point-of sale, Urban Manor may retain a record of your purchases and other information such as product interests in order to perform customer analysis and to otherwise assist us in enhancing our customers’ shopping experience.

If you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and telephone number. Urban Manor collects this information for loss prevention purposes, including the detection and prevention of fraud and theft.

If you purchase or arrange for a delivery or an installation service, Urban Manor will collect personal information from you to aid in providing these services. This information may include your name, address, personal e-mail address, telephone number(s) and shipping or installation information. Urban Manor’s may also retain credit or debit card information in connection with any charges with respect to these services.

If you telephone Urban Manor to make an inquiry; request information on a product, services or a warranty; provide a compliment; make a complaint or for any other reason, Urban Manor may ask for personal information in order to assist you. For example, Urban Manor will collect your contact information so that it may respond to you. Urban Manor may also ask for information about the product or service that that you purchased or about which you have expressed an interest so that it can process your inquiry and provide you with an opportunity to learn about other products or services that may be of interest to you.

Urban Manor may also conduct video surveillance of its stores and other premises for security and loss prevention purposes. Where video surveillance is used, recordings are kept in a secure area. Video surveillance recordings are routinely destroyed unless they are needed for investigations of an incident or legal proceedings.

(2) Online Collection of Information

When you visit Urban Manor’s website at Urban Manor provides you with the opportunity to become a registered user. When you register, you may also sign up for e-mail newsletters on relevant home improvement subjects. These e-mail newsletters will be sent to you only if you choose to place your name on the mailing list. In order for Urban Manor to deliver these newsletters, Urban Manor may need to pass your name and e-mail address to its service providers who supply the e-mail service. Urban Manor may also use third party companies to authenticate and validate the information you provide to Urban Manor. Your registration information is merged with information provided by the third parties for marketing purposes. The information you provide while visiting is also combined with marketing research from internal and external sources and may be used to determine informational and shopping preferences.

Urban Manor may also collect information during your visit to Urban Manor’s website through Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to its website such as your browser type and language, access times, and the address of the website that directed you to the Urban Manor’s website. They may also collect information about your Internet Protocol (“IP”) address, mac address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with Urban Manor’s websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet and to allow users to browse and shop. Urban Manor aggregates the data it collects about you with data on the pages visited by other users to track overall visitor traffic patterns. This information does not identify you personally and is used to make more responsive to the needs and preferences of users.

Urban Manor may also use some of these Automatic Data Collection Tools in connection with certain e-mails sent from Urban Manor and therefore may collect information using these tools when you open the e-mail or click on a link contained in the e-mail.

Urban Manor may collect data about your activities on our websites and applications for use in providing advertising tailored to your individual interests, and we may share information about activities on our websites with advertising networks administered by third parties. These ad networks track your online activities over time and across websites by collecting information through automated means, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our websites, such as the pages you have viewed. This collection and ad targeting takes place both on our websites and on third-party websites that participate in the ad network, such as sites that feature advertisements delivered by the ad network. As a result, you may see certain ads on other websites based on prior activity on our websites. The Digital Advertising Alliance (DAA) has created guidance for online advertisers and provided a mechanism for such advertisers to comply with users’ choices regarding interest-based ads.

Urban Manor also collects information from commercially available credible sources to whom you have given consent to share your personal information or who provide anonymous demographic information associated with a geographic area. The information Urban Manor collects from its commercial sources may be used along with the information Urban Manor collects from you when you visit Urban Manor website. For example, Urban Manor may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area in order to provide you with information or promotions relevant to your geographic area.

If you choose to purchase products online from, you will need to provide the following information so that we can fulfill your order:

  • First and Last Name
  • Contact Phone Number(s)
  • Shipping Address
  • Email Address
  • Credit or Debit Card Account Information

We use this information for the purpose of fulfilling your order. Your order information will also be used to track and analyze shopping trends. This analysis allows Urban Manor to provide the highest quality products and services possible.

We do NOT sell to third parties under any circumstances the personal information you provide to complete your order. We request a phone number in case one of our Customer Care representatives would need to reach you, such as in order to arrange a delivery.

We request your email address because we send a single email message acknowledging receipt of your order. This message contains a list of the items you purchased, a reference number, delivery method (store pickup, Urban Manor’s Home Delivery or parcel delivery) and the total amount of items requested, but it does NOT contain your credit card number.

B. Other Uses of Personal Information

In addition to the specific purposes described above, Urban Manor may use personal information to:

  • Identify customers and to establish and maintain a relationship with them;
  • Provide customers with ongoing service, including to process orders, to complete deliveries and to better assist customers when they visit or call us;
  • Improve our product and service offerings;
  • Provide Urban Manor customers with information about other “Urban Manor products” and services that may be of interest to them;
  • Protect against error and fraud; or
  • Comply with contractual, legal and audit requirements.

Certain uses of your personal information by Urban Manor may be performed by Urban Manor’s affiliates, service providers, agents and third parties as described below.

(1) Service Providers, Agents and Third Party Uses

Urban Manor retains service providers, agents and suppliers to deliver products, services and customer solutions. These parties also assist Urban Manor with marketing and communication initiatives. Urban Manor service providers, agents and suppliers provide Urban Manor and its customers with the following offerings: Credit card processing, customer support and live-help, e-mail service, automated data processors, marketing efforts and shipping of products and information. Urban Manor policies require that service providers, agents and suppliers be required by contract to keep confidential the information received on behalf of Urban Manor and not use or disclose it for any purpose other than to carry out the services they are performing for Urban Manor.

(2) Foreign Affiliates, Service Providers, Agents and Third Parties

Urban Manor may process and store your personal information at Urban Manor facility or a facility of an affiliate of Urban Manor abroad. In addition, some of Urban Manor service providers, agents and suppliers are located outside of Canada. While your personal information will be subject to the laws of those jurisdictions, Urban Manor’s policies require that information processed or stored outside of Canada or used by service providers, agents and suppliers outside of Canada are always subject to protections comparable to those required under the applicable laws of Canada and will not be disclosed to third parties except with consent or as set out in this Privacy Statement.

If you have any questions about the collection, use, disclosure or storage of personal information by service providers outside Canada please contact Urban Manor as described below under “Contacting Us”.

C. Disclosure of Personal Information

Urban Manor will not sell, rent or lease your personal information to third parties.

Except as described in this Privacy Statement, Urban Manor will not disclose the personal information you provide to Urban Manor to non-Urban Manor’s affiliates, partners or third parties without your permission, unless to: (i) respond to duly authorized information requests of law enforcement and governmental authorities; (ii) comply with any law, regulation, subpoena or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of Urban Manor’s or its subsidiaries; (iv) protect the personal safety of Urban Manor’s employees, customers or third parties; (v) assist in collecting any debt owed by you; or (vi) other such disclosures that are authorized, permitted or required under applicable law.

In the event that all or part of Urban Manor’s assets are sold or financed or if Urban Manor were to merge with another company, personal information in possession of Urban Manor’s could be disclosed to the lender, buyer or merging partner, provided such personal information were to be used in strict compliance with the Urban Manor’s Global Privacy Policy and this Privacy Statement.

Children’s Privacy

Urban Manor does not knowingly collect information from persons under the age of 18 over the internet. Urban Manor does not target its websites to children under 13. Urban Manor encourages parents and guardians to take an active role in their children’s online activities and interests. If Urban Manor determines that personal information has been provided by a person under the age of 18 in violation of this Privacy Statement, Urban Manor will delete that information as soon as practical. If you become aware that such information has been provided by a person under the age of 18, please send an e-mail to so the information can be deleted.

Retention and Security

Urban Manor retains personal information for as long as it is necessary to process related transactions, maintain appropriate financial and audit records, protect Urban Manor’s legitimate business interests and for as long as may be required by applicable laws.

All personal information collected by Urban Manor is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the website, is kept in confidential and secure data banks. It is Urban Manor’s policy that any paper records in Urban Manor’s stores or corporate office that contain personal information are kept in locked cabinets. Urban Manor evaluates its equipment and security procedures regularly and modifies them as necessary.

To prevent unauthorized access or disclosure, to maintain data accuracy, and to assist in the appropriate use of the information, Urban Manor utilizes physical, technical and administrative procedures to safeguard the information it collects.

When collecting or transferring information such as your name, address or credit card information, Urban Manor uses a variety of technologies and procedures designed to protect your personal information from unauthorized access, use or disclosure. Urban Manor requires that highly confidential information be transmitted through the use of secure methods such as encryption, Secure Socket Layer (SSL) protocol or secure FTP data transfer.

Please do not transmit personal information (such as credit card numbers) using your personal e-mail account. Common e-mail providers typically do not automatically encrypt outgoing messages. If you receive an e-mail or telemarketing call from someone claiming to represent Urban Manor and asking for your personal information, DO NOT RESPOND. If Urban Manor needs information from you on-line, Urban Manor will provide you with a secure online form. If Urban Manor needs information from you verbally, Urban Manor will request the information only when you initiate the call to Urban Manor or if you are speaking with Urban Manor’s employee in-person.

Online Privacy at

If you join the mailing list we will keep you informed of our promotions and offers by using your first and last name, postal code and e-mail address submitted to send you online flyers and the latest offers by e-mail, which could include updates on new products, exclusive special offers, helpful hints, tips, and more. After joining the mailing list, you may receive an e-mail message requesting information about your interests, which Urban Manor will use solely to provide you with e-mail newsletters on your areas of interest. In order for Urban Manor to deliver these newsletters, Urban Manor may need to pass your name and e-mail address to our service providers who assist with the delivery of this e-mail service. Urban Manor may also use third party companies to authenticate and validate your e-mail address.

Urban Manor’s policies require agreements with service providers that prohibit them from using your information for any purpose other than how Urban Manor instructs them. Therefore, if you sign up for the e-mail newsletters, you should not receive unsolicited e-mails from other companies. Please notify Urban Manor at the address below if you believe this has occurred.

You may also unsubscribe from Urban Manor e-mail list by clicking on the unsubscribe link or by contacting Urban Manor at the following address:

Urban Manor
1911 Dundas St. East
Mississauga, Ontario L4X1M1


In addition to the information you provide, Urban Manor may also collect information during your visit to Urban Manor’s website through Automatic Data Collection Tools. Please refer to the paragraph above entitled Online Collection of Information for details.

Links to Non-Urban Manor’s Websites

The website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Urban Manor’s website. Urban Manor does not control those sites or their privacy practices, which may differ from Urban Manor practices. Urban Manor does not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the Urban Manor Privacy Statement. Urban Manor encourages you to review the privacy policy of any company before submitting your personal information to that company.

Your Choices

A. How Urban Manor Obtains Your Consent

You provide your express consent to the collection, use and disclosure of personal information in accordance with this Privacy Statement when you voluntarily provide the requested information. You provide your implied consent to the use of Automatic Data Collection Tools by your continued use of the Urban Manor’s website. You provide your implied consent to the collection, use and disclosure of personal information with respect to video surveillance by entering Urban Manor’s stores or other facilities. In some instances, the law permits Urban Manor to collect, use and disclose personal information obtained from public sources without your consent. If Urban Manor obtains information from third parties other than such public sources, Urban Manor requires those third parties to confirm that they have your consent to disclose your personal information for use by Urban Manor.

B. Withdrawal of Consent

You have the right to withdraw your consent to the further collection, use and disclosure of your personal information. If you request Urban Manor to do so, Urban Manor will take steps to destroy or delete active personal information that you have provided to us. Residual personal information may remain in archived records or other historical records. In addition, Urban Manor is not permitted to destroy business or accounting records of transactions that it is required to keep to comply with statutory or other legal obligations, assert its legal rights or comply with its obligations to the provider of the debit or credit card you used. However, Urban Manor will not use your personal information for other commercial purposes once you withdraw your consent.

In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that Urban Manor is no longer able to provide certain products or services to you or Urban Manor may be unable to perform certain transactions for you.

(1) Collection of Information in Stores or over the Telephone

You may withdraw your consent to the continued collection of your personal information in-store during transactions by paying with cash, by declining to provide Urban Manor with your telephone number or postal code and by not requesting any additional services such as installation, delivery or rentals. You may also request that we discontinue using personal information collected from you during previous transactions for purposes other than keeping a record of the transaction for accounting and audit purposes and to comply with Urban Manor obligations to your debit or credit card provider. You may make a written request to Urban Manor Privacy Officer at:

Urban Manor

1911 Dundas St. East

Mississauga, Ontario L4X1M1


When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise identify yourself.

(2) Online Collection of Personal Information

You may withdraw your consent to the use of your personal information for the purpose of sending you our online flyer and latest offers by e-mail by unsubscribing. Each e-mail will provide you with the opportunity to unsubscribe. In addition, you may unsubscribe at the website on the e-mail sign-up page.

You may withdraw your consent to the use of Automatic Data Collection Tools by managing your privacy settings on your computer, your web browser and any privacy or security software that you operate on your computer. For more information please see the instructions that accompany your computer, web browser and privacy or security software.

Please know that if you have chosen not to receive marketing materials or other free publications from Urban Manor, Urban Manor will only send you business-related communications related to your purchases.

When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise identify yourself.

C. Individual Access to and Correction of Personal Information

If you choose to become a registered user and would like to view, change, update or delete any of your registration information, log in and click Your Account at the top of the screen. You will be taken to a page where you can access your information so that you can edit it.

Urban Manor strives to keep accurate information by using technology and management processes and policies. Upon receipt of a written request Urban Manor will provide individuals with reasonable access to the personal information they provided to Urban Manor as well as the ability to correct the information, if necessary.

To protect your privacy and security, Urban Manor will also take reasonable steps to verify your identity, before releasing any information to the requesting party and before any corrections will be made. Urban Manor reserves the right to request appropriate proof of the requested corrections.

To access the personal information provided to Urban Manor an individual must submit their request in writing to:

Urban Manor
1911 Dundas St. East
Mississauga, Ontario L4X1M1


Changes to This Statement

If Urban Manor changes this privacy statement, Urban Manor will post the revised statement in its entirety on with an updated revision date. If Urban Manor makes significant changes, Urban Manor may also notify you by other means such as sending an e-mail or posting a notice on the home page or in the Urban Manor stores.

* When you visit Urban Manor websites, such as, send e-mail to Urban Manor, receive e-mail from Urban Manor or access Urban Manor online advertising, Urban Manor may receive and store certain automatic data to allow its websites to work correctly. This allows Urban Manor to evaluate the use of our website and electronic communications and to support the personalization of its communications with you. Urban Manor does this through automatic collection tools. The following is a brief description of the automatic data collection tools:

  • Cookies

Urban Manor uses “cookies” to recognize you as you use its site. A “cookie” is a small data file transferred by a website to your computer’s hard drive. Urban Manor or its service providers send cookies when you surf its site or sites where its ads appear, make purchases, request or personalize information or register for certain services. Accepting the cookies used on Urban Manor site or sites where our ads appear may give Urban Manor access to information about your browsing behavior, which Urban Manor may use to personalize your experience. Urban Manor uses “session” cookies and “persistent” cookies.

  • Session

Cookies do not stay on your computer after you close your browser.

  • Persistent cookies

Remain on your computer until you delete them or they expire.

You can choose to browse Urban Manor website without accepting cookies. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

If you are concerned about information contained in your cookie, you may delete the file(s) at the end of each browser session. View your browser’s help file for more information on cookies. You can find information on popular web-browsers and how to adjust cookie preferences for your specific browser. Please see the following links for more information:

  • Web beacons

Urban Manor may also use web beacons. Web beacons allow Urban Manor to know if a certain page was visited, if an email was opened or if its advertisements were effective. A Web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the Web beacon is placed.

You may be able to disable web beacons in e-mail messages by not downloading images contained in the message you receive (this feature varies depending on the e-mail software used on your personal computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the e-mail message due to specific e-mail software capabilities. For more information about this, please refer to the information provided by your e-mail software or service provider.

Urban Manor does not store or use information that it gathers through the use of web beacons in a manner that associates that information with you. Urban Manor uses this information in an anonymized form to assist with market research and our evaluation of its services and websites.

  • Embedded web links

E-mails from Urban Manor often use links designed to lead you to a relevant area on the Web, after redirection through Urban Manor servers. The redirection system allows Urban Manor to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.

In e-mails, such web links may also allow Urban Manor to determine whether you have clicked a link in an e-mail, and this information about the interaction may be connected to your personal identity. If you do not want Urban Manor to collect information about the links that you click, you can change your choice about how you receive communications from Urban Manor (i.e. choose a text-based version of the message where available) or choose not to click links in an e-mail that Urban Manor sends.

We do not store or use information that we gather through our use of embedded web links in a manner that associates that information with you. We use this information in an anonymized form to assist with marketing.


Contacting Us


Urban Manor values your opinions. You can direct your inquiry, compliment or complaint to Urban Manor by submitting a written request to:


Urban Manor

1911 Dundas St. East


Mississauga, Ontario L4X1M1



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